Stefanini caută Support Engineer cu limba engleză

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Stefanini este unul dintre distribuitorii de soluții IT de top. Compania lucrează pentru corporații internaționale și este partenerul de încredere al firmelor de succes. Stefanini oferă servicii de consultanță, dezvoltare și integrare de soluții, aplicații și infrastructură IT si nu numai. Oferind suport în 32 de limbi și flexibilitatea unei companii globale, Stefanini își focalizează atenția pe eficiența și îndeplinire de așteptări regionale unice.

 

 


Technical Support: Do you speak English?

Location: Romania

Work City: Bucharest

Job Category: Help Desk


Description

 ENGLISH speaker and looking for a job? Explore our career opportunities!

 

Imagine a day at Stefanini - Take a look!

  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to client’s computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.


Working hours:

  • Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.


Your path to success requires:

  • ENGLISH – advanced level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.


You will be awarded for your success with:

  • Attractive salary package;  
  • Contract for unlimited period of time;
  • 27 days Annual Vacation;
  • Massage sessions;  
  • Relaxation room (foosball table, ping pong, board games);     
  • IT and Soft skills trainings provided by our  specialists;
  • Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.; 
  • Friendly, fun and young team.

 

To apply for this job click here.